BRYAN PINCOCK 608 East 700 North ˑ Tooele, Utah 84074 ˑ (801) 652-7742 ˑ bryan.pincock@gmail.com EXPERIENCE Sales and Service Associate CenturyLink, Salt Lake City, Utah, 2011–2012 · Worked in a call center promoting and selling products and services to residential customers · Gathered information and made recommendations for customer communication and entertainment needs · Used various computer systems simultaneously to process sales and service orders Training Department Manager Convergys Corporation, Orem, Utah 2008–2010 · Managed staff of trainers, set performance standards, provided performance feedback, and ensured effective delivery of all training initiatives · Conducted new-hire and continuing education training, process improvement training, and leadership development education · Worked closely with other call center management groups to ensure operational success by building solid cross-functional relationships · Contributed to, reviewed, and revised training material to ensure teams are meeting performance-based criteria Trainer Convergys Corporation, Murray, Utah 1999–2008 · Instructed new hire and continuing education program specific training by utilizing presentation and facilitation skills · Delivered and facilitated adult classroom training in support of client programs to ensure superior workforce preparation—specifically with front line representative level employees · Completed daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner ·
Maintained current product knowledge for each
account by taking calls, attending team meetings, side by side observations,
and quality or transaction monitoring EDUCATION Salt Lake Community College Taylorsville, Utah A.S., Criminal Justice, Expected May 2014 HONORS AND ACTIVITIES Employee Recognition Team; Site Emergency Response Group; Job Fair Representative; AED & CPR Certified |
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